Shipping policy

Shipping Policy

Last Updated: September 24, 2026

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, product launches, holidays, promotions, or other circumstances, processing times may be longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout.

Estimated delivery times begin after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed unless specifically stated at checkout.

Delays may occur due to circumstances outside of our control, including:

Weather
Carrier delays
Holidays
Customs processing
Natural disasters
Transportation disruptions
Incorrect or incomplete shipping information

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the destination, shipping method, order size, and other applicable factors.

Any free-shipping promotions will be subject to the terms stated at the time of the promotion.

4. Tracking Information

When your order ships, a tracking number may be provided by email.

Tracking information may take some time to update after the package has been picked up by the shipping carrier.

Once tracking information has been provided, customers can use the carrier's tracking system to monitor their shipment.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped, contact us as soon as possible if you need to correct your shipping information.

Once an order has shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs associated with reshipping the order.

6. Lost, Delayed, or Stolen Packages

We are not responsible for delays caused by the shipping carrier after an order has been shipped.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Check with household members, neighbors, building management, or other authorized recipients.
Contact the shipping carrier directly.
Contact us if the package remains missing.

For packages confirmed as delivered by the carrier, we cannot guarantee a refund or replacement.

7. Damaged Packages

If your package arrives visibly damaged, please photograph the package and its contents as soon as possible.

If the product itself is damaged or defective, contact us within 7 days of delivery with your order number and photographs of the damage.

We will review the situation and determine the appropriate resolution.

8. International Shipping

If international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are not included in the product price or shipping charge unless specifically stated at checkout.

We are not responsible for delays caused by customs.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country.

9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to cancel or refuse an order when we are unable to legally or reasonably ship the requested product to the selected destination.

10. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages depending on product availability, warehouse location, or fulfillment requirements.

If your order is shipped in multiple packages, you may receive separate tracking numbers.