Refund policy

Return & Refund Policy

Last Updated: September 24, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied, we are happy to offer returns in accordance with the policy below.

1. Return Window

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags and packaging attached
Not have any signs of damage, washing, stains, odors, or alterations
Include proof of purchase or the original order number

Items that do not meet these requirements may be refused or may be subject to a partial refund.

2. Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Sale or clearance items
Items purchased with a discount code designated as final sale
Gift cards
Undergarments, socks, or other hygiene-sensitive items once opened or worn
Customized or personalized products
Any item specifically identified as "Final Sale" at the time of purchase

3. How to Request a Return

To request a return, contact our customer service team within 14 days of delivery with:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the item if the item is damaged or defective

Do not send an item back before receiving return instructions. Unauthorized returns may not be accepted.

4. Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If we sent you the wrong item or the item arrived damaged or defective, we will provide instructions for returning the item and may cover the applicable return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

We reserve the right to deny a refund if the returned merchandise does not meet the requirements of this policy.

6. Exchanges

We do not guarantee exchanges due to limited inventory.

If you need a different size, color, or product, you may return the original item according to this policy and place a new order, subject to availability.

7. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery and provide photos of the item and packaging.

We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

Claims submitted after this period may not be accepted.

8. Refused or Undeliverable Packages

If an order is refused, abandoned, or returned to us because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for the original shipping costs and return shipping costs.

Any eligible refund may be reduced by these costs.

9. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.

Customers should contact the applicable shipping carrier and, when appropriate, their building management or local authorities regarding missing deliveries.

10. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably believe there is evidence of fraud, abuse, repeated excessive returns, product switching, or other misuse of our return policy.

11. Order Cancellations

Orders may be canceled only if the order has not yet been processed or shipped.

Once an order has been processed or shipped, it may no longer be canceled and must be handled through our standard return policy.

12. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.